Fitbit Blaze tracking off while running

[Jguy]

My fitbit blaze seems to lose track or something while I am running usually after about 2 miles, it is usually 1 mile behind how much I actually ran and the pace is off as well. My phone seems to be correct with my mileage and pace while I am running but I should be able to have about the same numbers on both my fitbit and phone right?

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi @Jguy! Good to see you in the Fitbit Community Forums! 🙂

I'm sorry you seem to be having problems with your tracker being behind on tracking your activity. I'm not really sure what could be causing this but there are a few things we could try here.

First, giving your tracker a restart is a good idea always. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Then, sync your tracker and attempt to set it up as a new device just to make sure that all the information on your tracker will match the information on your phone. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this makes a difference and if you need anything else, let me know!