Fitbit Blaze won't charge or sync

[Gabriellamazzon]

Hi! I've had my Fitbit since August 14th and it is being really finicky about charging and I've been having troubles getting it to sync the whole time I've had it! Is there anyway I could exchange this for a new one? I don't even want to wear it anymore since it barely works.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Gabriellamazzon.

Let me help you figure out what is going on with your Fitbit. I will be moving this thread to the Blaze board as I think it is better suited for it.

I'd recommend that you try to follow the steps listed in this help article to help with the charging and this article to help with the syncing. In the meantime I'd like to ask you to provide more specific details on the situation with the syncing.

Additionally please let me know if what phone is it that you are using to sync your Blaze.

Look forward to your reply.

[NatalieJackman]

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@Gabriellamazzon wrote:

Hi! I've had my Fitbit since August 14th and it is being really finicky about charging and I've been having troubles getting it to sync the whole time I've had it! Is there anyway I could exchange this for a new one? I don't even want to wear it anymore since it barely works.

Moderator edit: Clarified subject

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They won’t provide a new one. It’s out of production. They will send you a refurbished one. If the replacement they sent me is an indication of quality it will work for a few months and then not hold a charge at all saying battery empty inside of 90 days.

[Gabriellamazzon]

Good morning, I've done these steps multiple times. My phone won't sync to
my Fitbit and I continuosly lose days worth of data. I have a Huawei p20.
I'm honestly getting really frustrated I should not have to re add my fit
bit every week which is what I've had to do. It also keeps saying
notification service not running constantly when all my settings allow it
and I reset the fit bit on a regular basis since it tells me too everyday.

[LanuzaFitbit]

Hello @Gabriellamazzon and @NatalieJackman.

I apologize for the delay in my response.

@Gabriellamazzon, thanks for sharing your experience.  Our support team should be getting in touch with you about this situation. They will be more than happy to help you figure out what is going on.

Let me know if you have any further questions.