help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Blaze won't reset or connect

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-09-2017 08:29

‎07-09-2017 08:29

My blaze won't reset or restart and has strange characters on the screen.1499613985260-462089172.jpg

 

 

1499613985260-462089172.jpg

Best Answer
0 Votes
2 REPLIES 2

‎07-09-2017 10:52

‎07-09-2017 10:52

Welcome to the forums @CyndiN

 

If you're within the one year warranty and it was purchased from an authorized retailer, contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

Be sure to let them know you've tried restarting it and you have some pictures.

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-09-2017 16:41

In response to Odyssey13

‎07-09-2017 16:41

Thank you. I called and a new one is on its way! 

Best Answer
0 Votes