Fitbit Blaze won't swipe

[Nodozz07]

My Blaze will allow me to swipe down to turn on notifications and swipe up to see latest msgs, emails, etc.. It will not allow me to swipe to the left to see the other menu options. Has anyone had this issue? Any solutions available?

Moderator edit: subject

[Mypaulat]

My Fitbit blaze gets hung up and won’t let me swipe to the left . I have to put it back in the charger to reset it firvtgectimevto appear again.

any suggestions?

[AlejandraFitbit]

Hey @Nodozz07 and @Mypaulat, it's great to welcome you.

I appreciate all the efforts in trying to fix this. If you haven't tried the restart process, I recommend doing it by following these steps:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know how it goes. 

[Mypaulat]

My screen is stuck
Every time I want to scroll through to see my exercise for today it gets stuck.

First and foremost I’m not sure what you mean by back left button.
The Fitbit blaze has 1 button on the left side and 2 buttons on the right.
I depressed the left one and the bottom one in the right and held for 10 seconds.
My screen went blank
Once I tapped it, it just pops back up to the same screen it is stuck on.

It doesn’t appear to restart,
Any other advice ?

Best Regards,
Paula Touchstone-Szubinski

[transplantcomic]

Hi there

My blaze, was stuck on the time, couldn't swipe left right up or down.  Now it gets stuck and stays on the last notification.  I've tried to reset it and nothing happens.  I got it last Christmas.  The time is correct it shows up on the top right.  It is counting my steps, I have to go to the app to see what they are though.

I just charged the battery yesterday, so I'm hoping that once it dies it will correct itself.

It's very frustrating.  I use it everyday to track exercise and now it's basically useless.

[Nodozz07]

Thank you!! That worked. 

[AlejandraFitbit]

Welcome to the Community @transplantcomic, @Mypaulat and @Nodozz07 great to see you around.

@Nodozz07, I am glad to hear that the instructions provided in this thread worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

@transplantcomic and @Mypaulat, I would like to know if you have already contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[transplantcomic]

I contacted customer service and they are sending me out a replacement since it is within the one year warranty period.  Now the problem seems to be intermittent.  I have been charging it every night and haven't had any issues in a few days.

Back to the original problem, the first day I had the problem, I randomly tried a reset many hours later and it said the battery was low and it did reset.  The next morning it was working fine while I was at the gym then died in the middle of a workout.  I wasn't able to reset it right away but like before waited about five hours and it reset albeit with a low battery warning, it reset and I recharged it.  I haven't had the issue since.  It's been a few days since I have had any problems.  

Since it is under warranty I will use the new one, just in case I start having issues again

[AlejandraFitbit]

Thanks for the information @transplantcomic.

It's great to hear that your Blaze started working again and that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping!