Fitbit Blaze won't sync with my Samsung and the bluetooth won't stay connec

[Geo23]

My Fitbit won't sync with my Samsung and I tried everything that is being said in the troubleshooting section in the website. The only way I can sync it is with my Ipad which works perfect. The bluetooth is not staying connected for long and sometimes it doesn't even connect with the Fitbit even if it's saying it's connected. Help me pls as I really like the new one and it's a shame that has all this problems

[FerdinandFitbit]

Hi there @Geo23. I'm glad to see you in the Community! Welcome aboard! 🙂

The first thing I'd recommend is making sure that your Samsung phone is a compatible device. You can check that by clicking here.

If you're able to confirm that your phone is a supported device, try to reboot the bluetooth and also reboot your phone completely. Make sure that you're not trying to set up your tracker from the bluetooth settings on your phone but that you're following the setup process from within the app.

Hope this helps and if you have any other question, let me know!

[Geo23]

Hello

My phone is compatible with the Blaze and its a Samsung S5. I had tried everything that you had suggested and is not working still. In my opinion Fitbit app for android needs updates as on my Ipad works perfectly.

Please let me know what else i need to do or maybe wait for the updates ???

[martis]

I am still receiving messages but no matter what I do, my Blaze won't sync with my phone. I have followed all your and others suggestions, but nothing works. I did have this problem in the past, but I was able to eventually perform a sync, but not this time. The only way I can sync my data is by using my computer.

[Claire7234]

I'm having the exact same issue

[Rich_Laue]

@martis I've moved your post to keep the notifacation thread on track. 

Have you tried a restart of your phone? Or a power off?

As the tracker as a replacement device?

[martis]

I have restarted and powered off several times. I Uninstalled and then reinstalled the app, too. It did sync for awhile today, but it currently is not syncing today. I will try trying to add my Blaze as a replacement device. Frustrated! Thank you for your help.

[Trina29]

Blaze doesn't receive text notifications on my iPhone only calls.

[KeepItMoving]

I have an Andriod so I don't know if ios is an issue. But I have to ask...did you enable text notifications under the Device > Blaze > Call and Text Notifications setting? You can choose between Hangouts, Messages and WhatsApp.

[Rich_Laue]

@Trina29 of your Blaze is still connected to the Android phone,  you won't be able to connect to the iphone. This is a limitation of BT.

On android there might be settings in the messaging app to set up., there is a sig under sounds and notifacations,  allows on lock screen. 

[Trina29]

I have an iPhone and don't get text notifications

Get Outlook for iOS

[FerdinandFitbit]

Hey @Trina29. Welcome to the Community!

Have you already enabled those notifications? If not, please try from your app, tap on the tile that shows your tracker. This will open up another menu. Here scroll down until you see "Notifications" and tap there. Turn call, text and calendar notifications on if you want to have the three of them enabled and it will ask you to pair your tracker, just follow the instructions and you should be all set.

Hope this helps and if you need more help, let me know!

[Nicfoer]

Same. Extremely frustrated Blaze wont sync with Samsung 6. Seems to be a common problem. Fitbit-support we need help!

[FerdinandFitbit]

Hey there @Nicfoer. Welcome to the Fitbit Community! 🙂

Sorry to hear you're having problems getting your tracker to sync to your Samsung 6 😕

Have you tried to restart your tracker?  You can do this by pressing and holding the left and lower right buttons for 10-12 seconds until it restarts and then try to get it to sync. You can also try to set up your tracker as a new device by going to the Account section in the App and here choose the "Set up a new device" option and follow the instructions to complete the set up process and see if this works.

Let me know how it goes!

[SeattleSUP]

Yup, add me to the list of people having major issues getting the Fitbit to work with a Samsung S5 despite (supposedly) being a supported device. I've tried getting it to work with two different S5 phones and have had horrible luck with both. On a good day I'm able to sync but anytime I want to contorl music from the Blaze I basically have to manually re-pair the Bluetooth Classic. On a bad day my phone flat out refuses to recognize the Blaze. I haven't had any problems getting it to work with my iPhones but I don't want to have to use an iPhone just to get my Blaze to work! Seems like there are a LOT of people complaining about this and Fitbit can't be bothered with anything beyond suggest we restart our Blazes....which we've all already done. Numerous times. Seriously running out of patience with Fitbit, especially since this is my second Fitbit in less than 6 months (the first had a defective screen). Seems like quality control really isn't much of a concern. 

[markdreid]

Hi, I'm also having the same issues with pairing/syncing with my samsung s5 (marshmallow). I've tried all the fixes mentioned in this post with no luck. Put me on the interested party list for this issue. thanks.

[AngelaMa]

Hello @SeattleSUP and @markdreid! It's great to have you here. @markdreid As of the Marshmallow release, Google has changed the permissions required for Bluetooth syncing. Location must be turned on as of the Android 6.0 update in order to sync. @SeattleSUP sorry for the issue you  are experiencing, I noticed the Samsung Galaxy S5 might have issues with music control, for more information please go to the article: Which Android devices have known issues with the Fitbit app?

Keep me posted! 

[Jack_Yaz]

Same issues S5, refuses to sync unless i delete and re-add. Fitbit need to employ some decent Android devs, rather than the half-assed approach they've given the app so far.

[Rich_Laue]

I can't remember how long has been since I've had to restart the Blaze to sync to the S5. Occasionally I see that Fitbit messaging service has stopped, that only affects notifacations and the connected GPS. Music control i haven't noticed any problems with:musical_notes:. Recently got a replacement S5 and everything set right up. 

[SeattleSUP]

It's not that simple. I actually think the issue is carrier related. I'm on T-Mobile and my S5 had an update about a week ago and ever since it's gone back to working as it should. Basically there are 4 parties who can screw this up: 

1) Fitbit

2) Samsung

3) Android

4) Your wireless carrier

Anyone of them can change an aspect of your device. In my case it appears to have been T-Mobile. YMMV.