help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Connect (PC) asking for a dongle?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-04-2016 05:33

‎05-04-2016 05:33

Hi team,

 

Just bought a Blaze (first Fitbit product). The setup software is asking me to connect a dongle. I dont have a dongle and I cannot continue to setup my new device without said dongle. I shouldn't need one, right?

 

I am also having trouble with the charging cable. It is not recognised in any USB ports in my PC which may be affecting this.

 

I am on Windows 8.1 and have the latest Fitbit Connect software.

 

A frustrating first experience with fitbit. Any help appreciated.

 

Thanks

Best Answer
0 Votes
1 REPLY 1

‎05-04-2016 11:47

‎05-04-2016 11:47

Maybe a stupid question, but did you restart the computer yet? Other users in other forum threads have reported that some computer systems out the USB ports to sleep and don't properly wake the USB bus when a new device is connected. Seems a common issue. The USB dongle won't work AT ALL with the latest Mac OS X... I'm hoping Fitbit/Apple fixes it sometime this decade...
Best Answer
0 Votes