Fitbit blaze is non-responsive to touch now button press

[hrishijeet]

My new blaze is non-responsive to anything either button press or touch. It won't even restart. Followed all the troubleshooting steps but still no response. 

However it works fine while connected to the charger. 

[Julia_G]

Hi, @hrishijeet, if you are unable to restart your Blaze then I would suggest getting in touch woth Fitbit Customer Support on contact.fitbit.com.

Good luck, and welcome to the Community!

[hrishijeet]

I did a couple of hours ago. They r referring the case to higher personals,
and i've no idea what's going on.

[Linzc1978]

I collected a new fitbit blaze today after the old one (less than a yr stopped working) mine works fine on the charging cradle but won't work as soon as I take it out 

[hrishijeet]

Yeah. Exactly the same happened with my blaze.

[AlejandraFitbit]

A warm welcome to the Community @hrishijeet, @Linzc1978 it's great to see you here and @Julia_G thanks for stopping by.

I would like to know if you keep having issues with your trackers? Have you already received a solution for this? In the meantime, I recommend restarting your trackers.

Hope to hear from you soon. 

[hrishijeet]

A replacement is on it's way to me in a couple of days.

[AlejandraFitbit]

Those are great news @hrishijeet, I am glad to hear that you will be receiving a replacement Blaze. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!