help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit blaze not registering full activity time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2018 09:26

‎01-13-2018 09:26

 Hi. I used my fitbit to do a circuit class this morning,  manually selecting circuit training and pressing start. After doing a 42 minute class the fitbit only registered 27? Never done this before, checked on my phone, no break showing so i don't think it paused? 

Any ideas?

Best Answer
0 Votes
2 REPLIES 2

‎01-15-2018 08:33 - last edited on ‎03-31-2025 09:17 by Fitbit Moderator

‎01-15-2018 08:33 - last edited on ‎03-31-2025 09:17 by Fitbit Moderator

Hi @Blaize96. Welcome to the Community Forums! 🙂

That sounds strange... I'm just thinking... it could have been that your tracker got in touch with your wrist and it pressed the pause button and later resumed the activity. If that was the case, I'd just recommend wearing your tracker higher up on your wrist to prevent this from happening again. It will also help you get a more accurate heart rate reading.

Just to be safe, I can also recommend restarting your Blaze. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

Keep an eye on it and see if it continues registering only segments of your activities. If you need more help, I'm always around!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎01-15-2018 09:00

In response to FerdinandFitbit

‎01-15-2018 09:00

Thankyou.
It didn't show a pause when I checked but I've restarted it just to be in the safe side.

Get Outlook for Android
Best Answer
0 Votes