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Fitbit blaze not working properly

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‎01-26-2018 07:49

‎01-26-2018 07:49

I've had my blaze for less than 24 hours. It has turned itself off on 3 occasions and needed restarting. The screen has frozen twice and needed restarting. And now the battery is nearly out due to all the restarting. There must be something more fundamentally wrong isn't there? 

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‎01-26-2018 09:02

‎01-26-2018 09:02

try these steps and see if it improves before contacting support

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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