Fitbit blaze overheating

[tchales]

Hi there,

My fit-bit Blaze is overheating when charging and essentially wont charge at all.

[WendyB]

Please dont charge it and contact support

http://help.fitbit.com/?cu=1

[Julia_G]

Hi, @tchales, it is normal for a bsttery operated device to feel a little warm while charging.  However, if your Blaze actually feels hot to the touch while charging, and/ or  it alsi does not seem to be accepting charge normally, please check:

-- You are using the oringinal charge cable and cradle supplied by Fitbit with your Blaze, or a replacement cable supplied by Fitbit,

-- You are pugging in to a computer or laptop USB port or you are plugging in to a UL or CE certified wall charger.

If you are charging according to recommendations above and still having this issue, then I would suggest getting in touch with Fitbit Customer Support on contatct.fitbit.com and see what they say.

[tchales]

Hi

Too answer your questions:

Q1. You are using the original charge cable and cradle supplied by Fitbit with your Blaze, or a replacement cable supplied by Fitbit,

A1. Yes original cable and cradle

Q2. You are pugging in to a computer or laptop USB port or you are plugging in to a UL or CE certified wall charger.

A2. Ceritified Wall Charger

I will contact them as he also had burns from this unit as well.

Thank you.

Cheers