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Fitbit blaze quit working.

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‎09-16-2017 08:24

‎09-16-2017 08:24

We've had our fitbit blaze's since May 12, 2016 and haven't had any issues. all of a sudden my wife's just quit working. We've tried charging it, tried holding the left and right up button for 10-15 seconds to reset and that didn't work. When we try charging it, it gets really hot, but doesn't show anything on the screen, it always blank now. Any help or advice would be greatly appreciated. 

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‎09-16-2017 09:56

‎09-16-2017 09:56

Welcome to the forums!

 

Contact support to see what they can do for you. If its getting hot I would not even try to charge it

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-16-2017 11:58

‎09-16-2017 11:58

Left and right up button?  Restart is left and bottom right button.

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‎09-16-2017 15:05

In response to MarkMM

‎09-16-2017 15:05

yes, that. I've tried them all with no results. We purchased the 2 yr warranty feom bestbuy when we got it and we've only had them a year and a half so we are going to take hers back in and see what they say. 

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