Fitbit blaze: sensor stopped working

[Suganya]

Hi, 

i had purchased Fitbit blaze three months ago. Now that the sensor had stopped working I believe (as I don't see the green lights blinking which usually does otherwise) and eventually it's not counting my steps or heart rate. And so does the other parameters. 

Advise 🙂 

[Kmransom123]

@Suganya  Have you tried restarting the Blaze?  Press & hold left and lower right buttons simultaneously until you see the Fitbit Logo.  (May have to try 2-3 times)

See if perhaps that helps if you haven't already tried.  

[Suganya]

@Kmransom123 hi, thanks for the input. I tried doing this once though. Let me try a couple of times. Hopefully that helps 🙂 

thanks again 

[Djred10]

I have the exact same issue and my sensor doesn't come on all. I tried the reset holding the button down, and now it won't blink nor will it charge 😞

[Carlykol]

This just worked for me!! Good to know! 

[Suzeeh]

Occasionally this will happen and I have taken a Qtip with just a tiny bit of alcohol and cleaned around the sensors.  It worked and device was fine.  This was advice from Fitbit tech.