Fitbit logo blinking on blaze

[Robin12lee]

My fathers fitbit blaze will not restart. I have the same watch and have never had issues like this. His watch has the Fitbit logo blinking and won’t seem to stop blinking, restart, or shut off. Do I need to send his watch to be replaced? 

[AlejandraFitbit]

A warm welcome to the Community @Robin12lee.

Thanks for troubleshooting this issue by yourself. I would like to know if you have tried to paired your father's tracker as a new device? If you haven't, I recommend doing the following from the Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I hope this helps, let me know the outcome. 

[Brittany26]

I'm having the same problem and I tried that and it isn't responding. 

[AlejandraFitbit]

Welcome to the Community @Brittany26.

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues with your Blaze? If you do, could you please provide me with a picture of your tracker's display by following the instructions provided in this post?

Hope to hear from you soon. 

[Brittany26]

I am receiving another in the mail today, thanks.

[dublin]

Same here - followed all instructions and still blinking. -  getting very frustrated with Fitbit

[dublin]

video on iPhone - how can I attach 

[AlejandraFitbit]

Those are great news @Brittany26, I am glad to hear that you will be receiving a new tracker. At the moment of receiving it, you can follow these steps from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now @dublin, welcome to the Forums. Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I recommend keeping an eye on your inbox for further instructions. You can send the video to our team when they contact you.

See you around. 

[Reneetb]

I have the same problem. Blaze does not respond to anything. FitBit logo screen just keeps blinking. Here is a picture

 Well, guess not. I am using my Windows 8.1 laptop  - all I get when I select the camera icon is pop-up that asks me to add the "Source". 

[dublin]

Sent Fitbit back. Received refund. Bought iWatch

Bettyanne DeBlasio

[AlejandraFitbit]

Hey @Reneetb, welcome to the Community.

I appreciate the efforts in trying to attach an image. If you can provide me with one would be great, you just need to follow the instructions in this post in order to do it. Also, can you tell me which troubleshoot have you tried so far?

@dublin it's great to see you here, I am sorry to hear that  you returned your Blaze. If you need anything, do not hesitate to post it.

Keep me posted. 

[cdunkma]

My Fitbit is doing the same thing the logo just keeps flashing and has for over 12 hours. I tried the restart, the sync everything on here and it is not working. 

[Reneetb]

My Blaze has been doing the same thing and nothing I try helps. It is completely locked up. 

[Reneetb]

Alejandra,

I was able to post a picture in a separate entry. You should ssee it now. I am unable to reboot - nothing that was recommended that I’ve tried so far works. The unit is locked up completely. Very frustrated. 

[Reneetb]

Hi Alejandra,

I replied to this post a while back including a picture of what the blaze screen looks like locked up. I haven’t heard anything from you. I’m very disappointed in my product. I don’t have the box the blaze came in or I would take it back to the store. I didn’t think I needed to save it since I was looking forward to the next several years with my b I replied to this post a while back including a picture of what the blaze screen looks like locked up. I haven’t heard anything from you. I’m very disappointed in my product. I don’t have the box the blades came in or I would take it back to the store. I didn’t think I needed to save it since I was looking forward to the next several years with my boys Blaze. As it turns out I got to use it for just a couple months at $199.Looking forward to your reply

[Reneetb]

Hi Alejandra,

I replied to this post a while back including a picture of what the blaze screen looks like locked up. I haven’t heard anything from you. I’m very disappointed in my product. I don’t have the box the blaze came in or I would have taken it back to the store. I didn’t think I needed to save the box since I was looking forward to the next several years with my  Blaze. As it turns out I got to use it for just a couple months at $199. Looking forward to your reply. 

[MarsheenaNash]

This process did not work 

[BigRicci112]

Im having the same issue logo keeps flashing wont turn on! Please help

[LirioIII]

Hi Fitbit community.

I have a Blaze myself whoch is over a year old.   I'm having the "Fitbit logo blinking issue on Blaze" as well and have tried a number of things on in including doing a reset (left button-bottom right button reset combination), adding/setting up a new device via phone app and desktop app, charging the device (to make sure it has "juice"), etc.  All these to no avail.

Please advise.

[Rach_A]

Hi all,

I am having the same problem with my Fitbit Blaze. It worked perfectly when I bought it, the after a couple of months of not being used when I tried to charge it up and get back into it it wouldn't respond. No matter how long it sits on charge for I just get the Fitbit logo flashing on the screen. I can't reset it or shut it down as a result.

Is this an error with the Blaze or is there a way I can troubleshoot it myself?