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Fitbit not charging

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‎08-31-2017 09:41

‎08-31-2017 09:41

So I just got my Fitbit in the mail, and it's been charging for 2 hours, and still has not budged. I can't set it up because the battery is too low. But when I plug it in to charge it doesn't show it's charging? I'm so confused and I only just got it. 🤦‍:female_sign:🤦‍:female_sign:

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‎08-31-2017 10:02

‎08-31-2017 10:02

Same here, i called and they told me to wait an hour... 😞

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‎08-31-2017 11:21

‎08-31-2017 11:21

Hello may I suggest from my experience hope it helps. First off may I ask what phone are you using? It seems that if you not syncing google to see if your phone is comparable. Had the same problem. Are you charging through the USB cable to your computer? Check to see if your contacts are aligned. A blue icon is supposed to show up in giving an idea that is charging. Yes you are right have to fully charge before you can sync. Welcome 

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‎08-31-2017 11:23

‎08-31-2017 11:23

Sorry the contact you will see in the USB cable and behind the tracker itself. 

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