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Fitbit not responding

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‎03-09-2017 16:26

‎03-09-2017 16:26

I was recently given a fitbit by my daughter. After I charged it, it began flashing the logo and is unresponsive, what can I do to restart it? I've tried holding down the left and bottom right button, still doesn't respond. 

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‎03-09-2017 20:41 - edited ‎03-09-2017 20:42

‎03-09-2017 20:41 - edited ‎03-09-2017 20:42

Welcome to the forums!

Love seeing new faces!

 

Have you tried a different port on you computer so see f it helps?

 

You are restarting it correctly

 

If it still does not respond that please Contact Support
http://help.fitbit.com/?cu=1

 

Check out the Discussion forum and join in. So many great threads there!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-10-2017 03:08

‎03-10-2017 03:08

It's great to welcome you @GrandviewIN and @WendyB thanks for stopping by.

 

I would like to know if you keep seeing the Fitbit logo on your Blaze display? If you do, this means that you need to setup the device. Please do the following from your phone to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your tracker and follow the onscreen instructions to continue.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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