Fitbit not tracking my steps

[Nascarchic88]

Now my Fitbit is not tracking 13 steps and in burned 1858 calories really and only 13 steps in 57 minutes I'm confused first I couldn't accept challenges nor can I invite anyone to do challenges now it's not tracking my steps please help me

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @Nascarchic88, thanks for the attachment.

Have you tried to restart your Blaze? If you haven't, I recommend following the restart procedure. After this, walk 100 steps and let me know how many your tracker registered. Also, if it is a syncing inconvenience, follow the steps provided in the Having trouble syncing? post.

Let me know the outcome. 

[Nascarchic88]

I've done everything already believe me I've been having trouble for 2 weeks now and nobody can figure out why this is happening it's driving me crazy that I can't accept nor can I send people to do challenges when I open the challenge it's just a little circle going and going like it wants to open but it doesn't

Sent from my iPhone

[AlejandraFitbit]

Thanks for the information @Nascarchic88. Could you please be more specific, are you having inconveniences with your steps count or with the challenges feature? Have you verified if your Fitbit app is updated? If you haven't, I recommend following the instructions provided in the How do I update the Fitbit app for iOS? post by our friend @MarreFitbit.

Hope to hear from you soon. 

[Nascarchic88]

Ok so yes I've updated my Fitbit last week and I'm still having trouble with it I'm about ready to just go buy me something different it's sad I've been having trouble for 2 weeks now and nothing has been done other than I got a new band for my troubles really how is that helping my case can't believe it hasn't been solved and what's strange is I'm the only one having that trouble I'm so frustrated and upset about this whole ordeal...and yes I have done everything I've been told to do and still nothing there is days my Fitbit tracks my steps then days it doesn't and still to this very day I can't accept challenges nor can I invite anyone to a challenge

Sent from my iPhone