10-10-2017 21:40 - last edited on 10-12-2017 07:08 by AlejandraFitbit
10-10-2017 21:40 - last edited on 10-12-2017 07:08 by AlejandraFitbit
I turned off my Fitbit because it wasn’t pairing properly with my phone. I wasn’t getting any of my notifications for text messages or phone calls. I turned it off and when I tried turning it back on it didn’t turn on at all. The battery was charged more than half way. I’m not sure what to do now....I’ve only had my Fitbit for less than a year and it’s been working fine until now, I noticed that it wasn’t syncing after i did the latest update. Any help would be appreciated!
Moderator edit: subject for clarity
10-11-2017 03:02
10-11-2017 07:59
10-11-2017 07:59
That’s actually what i was trying to do originally to get the Fitbit to sync with my phone but now ot doesn’t turn on at all.
10-11-2017 08:41
10-11-2017 08:41
10-11-2017 09:38
10-11-2017 09:38
Thank you for your help! 🙂
10-12-2017 07:10
10-12-2017 07:10
Hey there @Marls124, welcome to the Community and thanks for troubleshooting this by yourself. @SunsetRunner thanks for stopping by.
I would like to know if you followed our friend's recommendation and get in touch with our support team? Have they offer you a solution for this? If you haven't contacted them, I recommend taking a look at this post and follow the instructions provided there.
Hope to hear from you soon.
10-12-2017 10:07
10-12-2017 13:04
10-12-2017 13:04
My fitbit works now! It’s so weird i let it sit overnight and the following day my boyfriend tried turning it on (we tried this a couple of times the night before and nothing happened) he said he held the on button for a few seconds and it turned on. I’ve no idea what happened but it seems to working okay. The only thing I noticed that it was somehow reset. Some of my settings had changed but all my data as far as workouts and steps were still there.
10-12-2017 13:37
10-12-2017 13:37
Fab
Have Fun
10-13-2017 04:07