help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit trackers experience

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-29-2019 06:57 - last edited on ‎10-30-2019 05:41 by Fitbit Moderator

‎10-29-2019 06:57 - last edited on ‎10-30-2019 05:41 by Fitbit Moderator

I started with the Flex- wouldn’t charge and sent a replacement. That died just past warranty so used my 25% discount for an Alta HR- that died at 11 months and was replaced. Ended up with the Blaze and now it’s just over a year- dead and Fitbit has offered another 25% discount. These are completely disposable and won’t last more than 18 months if you’re lucky don't wast your money! 

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-30-2019 05:47 - edited ‎12-29-2023 05:15

‎10-30-2019 05:47 - edited ‎12-29-2023 05:15

Hi there @EWhite7, thanks for stopping by.I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎10-30-2019 05:47 - edited ‎12-29-2023 05:15

‎10-30-2019 05:47 - edited ‎12-29-2023 05:15

Hi there @EWhite7, thanks for stopping by.I  am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit trackers.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option.

Additionally, our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

As you've mentioned, you've already spoken to our Customer Support Team  who gave the 25% discount option as per our Warranty Policy. This is the best option to help you get back on track with the Fitbit family I'm sure our team will be more than glad to help you further with this. 

While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.   

Let me know if you have any questions present. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-10-2020 12:24

‎06-10-2020 12:24

i have experienced the same disappointment with Fitbit trackers and have finally gone to the Apple watch.  I started with the Fitbit Ultra, which didn't last long, moved to the Fitbit One, it didn't last long, then purchased the Flex, which lasted no time, purchased the Force, it crumbled to pieces, and finally purchased the Force, which after a very short time would no longer charge.  

These devices have been so disappointing as far as the construction, however, the website and the Aria Smart scale have been wonderful.  I enjoyed all of the features on the devices, as Apple watch is not as easy to maneuver. 

Please improve your trackers. 

Best Answer
0 Votes