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Fitbit with firbit.com/step on screen

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‎05-07-2017 00:02 - last edited on ‎03-27-2019 19:04 by Moderator Alum

‎05-07-2017 00:02 - last edited on ‎03-27-2019 19:04 by Moderator Alum

Hi there just boughtthe fitbit blaze yesterday 6/5/17 and switched ot on and got app for my Samsung s7 and nothing is working. The fitbit screen is just sitting with thr logo and fitbit.com/setup. Ive tried re setting and still nothing. Just looking for some help please.

Thanks 

 

 

Moderator edit: subject updated for clarity 

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2 REPLIES 2

‎05-07-2017 06:29

‎05-07-2017 06:29

Welcome to the forums!

 

It does not sound like it is setup correctly. Please try again with this article

 

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Keep us posted!

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

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‎05-07-2017 16:05

In response to WendyB

‎05-07-2017 16:05

Try this before wasting a lot of time and energy resetting or redoing anything else.

 

https://community.fitbit.com/t5/Blaze/Stuck-on-setup-for-new-fitbit-blaze-cannot-update-firmware-or-...

 

If that doesn't work, click your heels together three times and say... Oops, never mind.

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