Fitbit won’t turn on

[Cassmonkey]

My Fitbit says it’s charged but I cant turn it on. It stays on in the charger but when back as a watch it doesn’t come on. I have also tried to reset it.

please help

cass

[PJHeath]

I’m also experiencing the exact same issue - any responses folks?

[AlejandraFitbit]

A warm welcome to the Community @Cassmonkey and @PJHeath.

Thanks for troubleshooting this by yourselves. Please confirm you are doing the following to restart your trackers:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Cassmonkey]

Hello

Yes, I have done that and it still didn’t turn on

Cass

Sent from my iPhone

[PJHeath]

Same experience here, Cass.

[PJHeath]

Tried that multiple times.... it's dead. Seems to sync and boot in the charger dock but completely dead when removed therefrom.

[Cassmonkey]

That’s what is happening to mine too!

Sent from my iPhone

[veronicabit]

exactly my problem.

[AlejandraFitbit]

Thanks for the update @Cassmonkey, @PJHeath and @veronicabit welcome to the Community.

@PJHeath I would like to know if you have get in touch with our support team, have they offer you a solution for this? @Cassmonkey, please keep an eye on your inbox for further instructions and @veronicabit have you tried the instructions in my previous post? If you haven't, I recommend taking a look at it and follow the steps provided.

Let me know the outcome. 

[PJHeath]

Support Team offered me 50% off a different Fitbit of my choice or a Blaze replacement. They said the reset log had shown some errors but were unable to offer a solution. I'm considering my options, but not likely to replace the Blaze (the reliability of which I now doubt).

[Jrdelfin22]

I have the same problem I RESET it more than 30times already but nothing happen

[veronicabit]

they teplaced i mine

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