help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Floors disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2017 18:05 - last edited on ‎07-04-2017 13:08 by Fitbit Moderator

‎04-09-2017 18:05 - last edited on ‎07-04-2017 13:08 by Fitbit Moderator

In February I climbed Mt. Washington in NH (6200 ft elevation). My Fitbit Blaze initially recorded and posted 571 floors, which I felt was fairly accurate. I even took a screen shot and also shared it on my Facebook page. Later I went back through my archives and it changed the floors climbed to 291. I was wondering if there is an explanation for this phenomenon?

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
4 REPLIES 4

‎04-12-2017 05:06 - last edited on ‎10-31-2025 10:14 by Fitbit Moderator

‎04-12-2017 05:06 - last edited on ‎10-31-2025 10:14 by Fitbit Moderator

A warm welcome to the Community @Jphaganjr. It's weird to hear this, could  you please provide me with a screenshot of what you shared on Facebook and another one with the stairs count you are seeing now?

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-12-2017 11:06

In response to AlejandraFitbit

‎04-12-2017 11:06

John P. Hagan Jr.
Best Answer
0 Votes

‎04-13-2017 04:11

In response to Jphaganjr

‎04-13-2017 04:11

Hi @Jphaganjr thanks for the reply. I can see that the screenshot didn't download to the page. Please confirm you are doing the following from a computer to attach an image:

 

1. Click the photos icon

2. Clock Choose Files

3. Select your image and click insert

4. Click Done

 

See you around. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎04-13-2017 05:07

In response to AlejandraFitbit

‎04-13-2017 05:07

John P. Hagan Jr.
Best Answer
0 Votes