New Fitbit Blaze wont charge

[leithalweapon]

Hi 

I just got my Fitbit Blaze today but I have yet to be able to get it to work. I am stuck on the fitbit/ setup screen on my device. On my Iphone it states that the battery is to low to complete an update. So I started to charge it but I have had it in the charger for 2 hours and it is still showing as the battery is empty. I have cleaned the charger contacts, I have reset my device and I have swapped usb ports.  what else can I try?

Moderator edit: subject updated for clarity

[Rich_Laue]

Are you saying the app is still saying the battery is low? While the tracker shows Fitbit.com there will not be any battery indicator. 

Have you tried your phones charger? 

[leithalweapon]

Hi

It's when I try and to update, it says the battery is to low to continue



Sent from my iPhone

[Rich_Laue]

Have you tried using the phone charger wall wort yet? And dies the Blaze vibrate when hooking the charger up? 

[leithalweapon]

Yes I have tried every charger/ USB port in my home. I think I need a new charger.

Sent from my iPhone

[cbaldino]

I got one today and the same thing happened.  I tried different wall outlets and a computer outlet.  Any idea what the cause(s) could be?

[leithalweapon]

HI


I put mine on my Iphone wall adaptor and eventually it worked.



I dont know if this will help you


[😒]



Sent from Outlook