Friends

[Hbyrnzy]

I just got the blaze and I'm trying to set up friends but with the contact part it only pulls up about 10 ppl but it says contacts without Fitbit and the lists them. None of my friends show up w Fitbit and the. Even with email search. I searched my husband. He accepted and he's no where to be found? Any help????

[sbannister88]

Same problem

[CelinevChang]

I'm having the same problem too!  Help!

[SunsetRunner]

You may want to restart your app... (On iOS double click the home button, find the Fitbit app window and slide up until it moves off the screen) then launch it again and see if your friends appear.

[Rich_Laue]

You don't need to do an email search, in fact Fitbit does not have an option to search directly for friends by email. It wo hi ld be easier to send an email request to them.

I say directly because you can have the App search your phone contacts. This will work as long as the email you have for your friend is also the email your friends registered with Fitbit

[AngelaMa]

Hello @Hbyrnzy and @CelinevChang welcome to the Fitbit Community! 🙂  @sbannister88 you can add a maximum of 2,000 friends either from the fitbit.com dashboard or from the Fitbit app. You can choose to add friends by one of the following methods:

• Contacts—See your contacts who have Fitbit accounts and those who don't. Invite anyone to be a Fitbit friend. 
• Facebook—If you choose to connect with Facebook, see your friends who also have Fitbit accounts linked to Facebook. Invite anyone to be a Fitbit friend.  
• Email—Type in the email address of anyone to want to invite to Fitbit.

For detailed instructions on how to add friends click here.  Thanks for your cooperation @Rich_Laue and @SunsetRunner it's great to have you here! 🙂 

Let me know if you have any questions! 

[Fands]

i have already accepted 4 ndew friend requests that i sent and it says we are friends, but they do not show up  on my phone or tablet so i cannot add them for a challenge.  ony my previous friends are visible.  these are ONLY fitbit friends, not fb or contacts...i cannot add them anywhere.

very frustrating

[AngelaMa]

Hello @Fands! It's great to have you here 🙂 I would recommend to contact customer support, let them know with details the issue you are experiencing and the name of the friends not showing on your list, they will be happy to help! 🙂 

Let me know how it goes! 

[Rich_Laue]

@Fands scroll to the bottom of your list, press show inactive, if you see them there they will need to change their privacy settings.

[Fands]

I uninstalled/removed the fitbit app and then reinstalled from goole play on both my phone and tablet. Then everyone showed up, both old and new friends.
Customer service gave me the standard canned answer that was "restart your tracker"... i had to again clarify what my problem was and they have not replied. This has happened every time i contact them, we go back and forth...before they actually adress the specific issue...it is very frustrating.

[Hbyrnzy]

How annoying. Well thank you for your help

Sent from my iPhone

[AngelaMa]

Hi @Rich_Laue, @Fands and @Hbyrnzy,  hope you are having a wonderful day 🙂 @Fands I'm glad to hear all your friends are showing on your account! Thanks for sharing the troubleshoot 😉 @Rich_Laue and @Hbyrnzy thanks for your cooperation! 

Happy stepping! 🙂 

[OzzieMotto]

I uninstalled and reinstalled the app on my alta and still unable to connect to Facebook. I can login to facebook, but then it says there's no network connection

[AngelaMa]

Hello @OzzieMotto if you are having trouble please consult this help article for tips on connecting with your Facebook friends. If you are still experiencing issues after consulting this article please post a screenshot of the error you are receiving so I can further investigate. 

I'll be around if you have any questions! 🙂  

[OzzieMotto]

For the 3rd say in a row I get, Sorry, it's not you, it's us.

[Fands]

if you get the message "no network connection", I don't think that is fitibt--it is your internet connection,???

[Rich_Laue]

This no Internet has been seen before,  during syncing or setting up on an android phone, on the pc etc.

Some have foxed it by turning the phone off/on, not just a restart, others cleared the app cash, while some had to change settings in their firewall, etc.

Doing a search of the site for "no internet", brings up many solved threads. I think a glance through some of them will help diagnose the problem. The search function can be a wondertull thing.

[AngelaMa]

Hello @OzzieMotto, please get in touch with customer support so they can assist you, let them know with details the issue you are experiencing when connecting to Facebook so they can provide you the appropriate troubleshoot.  You can reach then via chat, email or phone. @Rich_Laue and @Fands thanks for your cooperation. 

Let me know how it goes! 😉  

[OzzieMotto]

It turns out, my fitbit Alta and the fitbit app is unable to connect to Facebook at this time, it's gone to development to work on. Yeah, this should have been tested before it was sold in stores!

[AngelaMa]

Hello @OzzieMotto thanks for sharing this information I was not aware of an issue with Alta and Facebook, keep me posted about any update.

Catch you later!  😉