01-03-2017 11:12
01-03-2017 11:12
I have had my Blaze for a year and have never had this issue. It seems to have occured since the lated udpate came out. Multiple times a day when my Blaze in syncing with my phone I get a message "Tracker not found". The only work around I have found is to delete the Blaze from my account, then add it as a new device. This getting old as I am doing it two to three times a day. Anyone else have this issue? If so, how are you fixing it?
Thanks!
01-04-2017 11:58
01-04-2017 11:58
Hey there @JMath! Good to see you in the Community!
Whenever this happens, what I normally recommend is what you just tried.. setting up your tracker as a new device. It seems you've already tried this and it doesn't fix the problem, so at this point, I would recommend reaching out to the Support Team for them to take a deeper look and for them to help you out with this.
Let me know if you need anything else!
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