help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Getting Tracker Not Found mulitiple times a day

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2017 11:12

‎01-03-2017 11:12

I have had my Blaze for a year and have never had this issue. It seems to have occured since the lated udpate came out. Multiple times a day when my Blaze in syncing with my phone I get a message "Tracker not found". The only work around I have found is to delete the Blaze from my account, then add it as a new device. This getting old as I am doing it two to three times a day. Anyone else have this issue? If so, how are you fixing it?

Thanks!

Best Answer
0 Votes
1 REPLY 1

‎01-04-2017 11:58 - last edited on ‎08-08-2025 09:04 by Fitbit Moderator

‎01-04-2017 11:58 - last edited on ‎08-08-2025 09:04 by Fitbit Moderator

Hey there @JMath! Good to see you in the Community!

Whenever this happens, what I normally recommend is what you just tried.. setting up your tracker as a new device. It seems you've already tried this and it doesn't fix the problem, so at this point, I would recommend reaching out to the Support Team for them to take a deeper look and for them to help you out with this.

Let me know if you need anything else!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes