Getting my blaze to work

[PietS]

Got my blaze on Friday. Downloaded the app en got my blaze regonized by it. And there the story ends.

My tracker only ever shows the message 'fitbit.com/setup' and that's all. Doesn't respond to anything. Already tried resetting it: nada happens

The app tells me my device needs an update but every time I try to update it doesn't work.

[SteveH]

There are some troubleshooting tips for failed updates in this article:

https://help.fitbit.com/articles/en_US/Help_article/1871/

At what point is your update failing? Are you getting any error messages?

[PietS]

No.  App takes some time to recognize my blaze, sometimes doesn't even do that and then 'could not complete the update, please try again'

[Rich_Laue]

Does the Blaze stool show www fitbit.com/setup? If so then the update had not started. If on the other hand you seer a progress bar, I would keep trying as long as the bar keeps increasing.

If it does show the setup message, restart the Blaze by holding the left and lower right buttons until you see the Fitbit logo.

Also turn off and start up the phone, this will fix the other 6 things I would suggest on one step.

Then try again.

[Rich_Laue]

one more thought, some have reported  problems updating while the phone is connected to Wi-Fi, but has no problems through the cellular network.

[AngelaMa]

Hello @PietS welcome to the Fitbit Community!  🙂 If you are seeing the fitbit.com/setup screen it means your tracker is not paired to your account. Did you follow the troubleshooting steps shared by @SteveH to set up your Blaze? Also please please follow @Rich_Laue's advise and try a few times to update your tracker, when I updated mine it took like 8 attempts and it when I was about to give up it finally updated! 

Let me know how it goes! 

[LarryInSeattle]

Hi @PietS - I'm also new to Blaze (I've had it about 48 hours now) and had a similar experience setting mine up.  Kept getting messages that the battery was too low to complete the setup and to charge first, but when I plugged it into my computer's USB port the fitbit.com/setup message came up and it just hung there.  Also (strangely) when I plugged it in my (windows) computer kept giving the audible signal that a device was connecting and disconnecting.  I fiddled with it for about an hour looking for a loose connection or something that would explain that, and then just for a lark plugged the Blaze charger into my iPhone wall charger and viola, the setup proceeded, clock face came up, battery charged and everything went great.  Go figure...

My working theory is that the power coming from my computer's USB port was somehow not sufficient to kickstart the setup process.  I know the connections are good...everything else I've ever plugged into that USB port works fine, and the Blaze charger connnects solidly to the iPhone charger.  When the battery runs down I'll try it again on my computer and see if it'll charge, but even if it doesn't, I'm fine charging it on the wall charger.

Otherwise I'm still very much getting used to the Blaze.  I've been using a Charge HR for several months and confess that I've become addicted to the Fitbit experience.  My wife also got one, and we're having no end of fun comparing stats, challenging each other to those silly daily step contests, and high-fiving when we hit that 10,000 step goal each day.  A couples bonding experience?  You bet! (are you listening Fitbit marketing folks...if you wanna juice up your relationship, get Fitbits!)

I'm using both the Blaze and Charge trackers and switching off between them depending on the situation...the Charge for yard work, gym workouts, sleeping, etc and the Blaze for general daily wear.

Hope you overcame your initial setup issues!

[AngelaMa]

Hello @LarryInSeattle It's great to see you around. 🙂 Thanks for sharing, I'm glad to know you and your wife are enjoying the Fitbit experience! 

Thanks for stopping by! 🙂