Goodbye Fitbit!

[Tmatts75]

The customer service is terrible! I’m trying to figure out why my Blaze (which isn’t sold in stores anymore?) has 3 smudges in the lower screen behind the face? Fitbit Customer service told me to reset it or log off and they would go away, nope tried both and the smudges are still there. I’ve been with Fitbit for many years and I think it’s time to move on! I’m going hook up with Apple Watch instead. Fitbit doesn’t seem to want to help there Customers anymore? 

[Tmatts75]

How is resetting going to fix this? It didn’t! Faulty product I figure? I’ve never got it wet and if my sweat caused it I should at least get a refund or something sweatproof? 

[Rich_Laue]

Screen damage there is damage to the crystals. 

[Rich_Laue]

Screen damage there is damage to the LED's. 

[Tmatts75]

So what am I suppose to do? Get a Apple Watch and they have much better customer help service?

[Rich_Laue]

I don't know what transpired between support and you. 

Apple in general has lousy service and charges several hundred dollars to change a screen. They also will do their best, many times lie, to talk the user into buying a new device. Go search the web, at least Fitbit is known to offer a new device at a reduced rate, something by law they do not have to. 

[Tmatts75]

Yes I know but what can Fitbit do about it? Obviously the Blaze is not that
great if they don’t sell them in stores anymore? I paid a good chunk of
money for it. At least I could get refunded or a free replacement of a
tracker that works like it should?
--
Sent from Gmail Mobile

[Tmatts75]

Fitbit customer service has not help one bit with my issue 

Update:

And yes I have searched the web on Fitbit. There stocks aren’t doing very
well either.

Moderator edit: merged replies

[Rich_Laue]

Could it be that nobody smells the Blaze because Fitbit put out the Versa as their upgraded replacement to the Blaze. There was many features customers wanted added to the Blaze. Unfortunately it was impossible to add these, that's where the Versa comes so and Fitbit retired the Blaze over a year ago. 

[maydayhighbury]

I was just with the support about my battery dying within a day and they told me to charge the battery to full again and see when it dies off. I'm pretty sure they can very much see the battery use within last week and come to the conclusion the battery is failing, but nope they insist I do that again. So yeah I fully support your decision to switch to Apple, because surely I am too.

[LiliyaFitbit]

Hi @Tmatts75 @maydayhighbury @Rich_Laue  it's nice to see you again in our Community Forums! I am sorry fr the delayed response. 

@Tmatts75 I appreciate your participation in the Forums and sharing your experience with your tracker and Customer Support. Thank you for sending a photo and letting me know that you've taken care of your tracker. As we introduce new products, we occasionally make changes to our product line to keep you on track with the most up-to-date health and fitness tracking tools. As a result, we no longer sell Fitbit Blaze, however we continue to support Blaze from a software standpoint, along with any questions you might have during your use of the product. I appreciate your efforts to resolve the issue and letting me know that you've already contacted Customer Support regarding this. I am sure they tried to help you in the best possible manner, each case is reviewed individually and the troubleshooting and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit Family; however, we as any other company have policies to follow through. Thank you for your time and feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome.

@maydayhighbury thank you for sharing your experience with the Support team regarding the battery issue you're experiencing. I know they will be glad to help you out and provide you a solution, please keep working with them. I appreciate your feedback since this helps us to keep improving.

@Rich_Laue thank you for your support!

I'll be around if you need further assistance.