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Great feedback about customer service

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‎10-02-2017 18:09 - last edited on ‎10-03-2017 04:10 by Fitbit Moderator

‎10-02-2017 18:09 - last edited on ‎10-03-2017 04:10 by Fitbit Moderator

Have been having issues with my blaze charge lasting, have contacted customer service a couple of times BUT tonight I spoke to the best customer service rep., Chris M. He walked me through the entire process with explanation and with much patience! I have been a proud owner of fitbit for several years, I continue to rave about this product and was thrilled with this evening's conversation as I have been offered a free replacement. Way to go fitbit.....great service! 

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-02-2017 20:19

‎10-02-2017 20:19

Woot Woot Always good to hear!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎10-02-2017 22:00

‎10-02-2017 22:00

Can you tell me how you got in touch with customer service? I got a new iPhone and since, my Fitbit sometimes synths and sometimes doesn't, I don't get text notifications anymore and the whole thing is a disaster. I'm very unhappy and frustrated with the Fitbit app. My old phone was wiped clean so the Fitbit should have picked up my new phone. My Fitbit is only 7 months old and I'm wearing it only for the watch!!!!! 

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‎10-03-2017 03:09

In response to Katcondie

‎10-03-2017 03:09

Hi from your help screen in your dashboard there is an email and phone number listed on the bottom.a good  luck 😑

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