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HBM, steps, stairs, are missing

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‎05-23-2016 07:23

‎05-23-2016 07:23

I updated my blaze and then my Android stopped receiving, Heartbeats per minute, stairs
, sleep tracking. What am I to do?
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‎05-23-2016 07:26

‎05-23-2016 07:26

Restart the Blaze by holding the left and the lower right buttons for 12-seconds, you should see the Fitbit logo.
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‎05-23-2016 07:30 - last edited on ‎03-25-2025 08:52 by Fitbit Moderator

‎05-23-2016 07:30 - last edited on ‎03-25-2025 08:52 by Fitbit Moderator

Huh... this sounds like your tracker somehow got unpaired from your account. Let me help you with that.

The first thing you can try would be to log out of your Fitbit app and then log back in with your same email address and password. Once you've done this, see if the information appears again. Does the Blaze tile appear at the top of your dashboard? If not, this means that the tracker is not paired, so what you will need to do is to go to the account section, select the "Set up a new device" option and follow the on-screen instructions to complete the set up process. After you've completed the process, you should be able to see the tiles again.

Hope this helps and if you need more help, let me know. Welcome to the Fitbit Community @HolyCow 🙂

Ferdin | Community Moderator, Fitbit

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