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Online Account not updated

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‎05-23-2016 00:26

‎05-23-2016 00:26

Hi

 

Recently bought a blaze, set up a new account address as i couldnt remove my old charge hr device from my existing account for some reason.

 

Set up worked fine and phne app and blaze are working to plan but when I tried to login in to my online account to adjust some settings it wont recognise my new email address (although I have verified it). Only my account for the charge hr works.

 

I set up the blaze yesterday so I was wondering does it take 24hours for the online account to be available?

 

Thanks in advance.

 

Leon

 

 

 

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‎05-23-2016 07:03 - last edited on ‎03-25-2025 08:54 by Fitbit Moderator

‎05-23-2016 07:03 - last edited on ‎03-25-2025 08:54 by Fitbit Moderator

Hi there @LeonRey49. Welcome to the Fitbit Family! 🙂

It should be immediate for your account to be recognized across any platform so I would recommend logging out of your Fitbit account on both your PC and your app and then try to go back in with the email address you're using for the  Blaze. This will ensure that the same email address is being used on your app and your computer and if you get any problem doing that, there must have been a mistake when typing in your email address so you can try to do it again making sure you're providing the correct one.

Let me know how it goes and if you need more help, I'm always around!

Ferdin | Community Moderator, Fitbit

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‎05-23-2016 07:33

‎05-23-2016 07:33

I'm not sure why you did nt just add the Blaze to the account with the Charge HR.
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