Having trouble setting up account

[Colby215]

Hi , I did have a Fitbit product previously , I have now purchased a Fitbit Blaze & having trouble setting up account........ due to previous product account , the system keeps saying "email address isin use with existing account "  ?

any ideas 

Moderator edit: subject updated for clarity

[WavyDavey]

Hi @Colby215,

I would contact Support, so they can get you access back to your account.

[Rich_Laue · Accepted solution]

@Colby215 you are trying to setup an account that is already setup.

Instead of trying to setup, you want to choose i already have an account, then log into the account. 

Now if you have a phone that compatable, download the app, log into your account, then go to account and press "add device"

[Colby215]

Thx heaps , problem solved