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Heart Rate not working properly

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‎01-30-2017 07:14 - last edited on ‎02-12-2017 03:26 by Moderator Alum

‎01-30-2017 07:14 - last edited on ‎02-12-2017 03:26 by Moderator Alum

So i been having a weird issue as of a couple days ago, My Fitbit Blaze has always been set to Auto for the heart rate and its worked fine but i noticed that yesterday morning when i got into work and i was checking my stats that it didn't record my sleep. I tried to troubleshoot what could be the issue and i noticed that when i took my watch off that the lights on the bottom weren't firing rapidly like they normally do but instead both lights were firing in sync with each other in a 1 sec interval which was strange so i went into settings and changed it to On and after syncing they starting firing like normal but when i changed it back to Auto the same issue came back does anyone know why this is happening or has experienced the same issue?

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎01-30-2017 07:24

‎01-30-2017 07:24

As far as I know, that's what it does when it detects motion in Auto mode. If you put it down, the lights go off. When you move it you get a few slow flashes. It's effectively looking for some blood flow data from an arm to lock onto.

 

That won't relate to sleep records since sleep isn't driven by blood flow/heart rate but by movement.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎02-12-2017 03:25

‎02-12-2017 03:25

Great to see you here @Dashon3100, thanks for troubleshooting this inconvenience by yourself and @MikeF for stopping by.

 

Regarding to your heart rate issue, I recommend restarting your Blaze and check this post, where you will be able to see some things that might be affecting your reading and tips on how to improve this feature.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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