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Heart rate Monitor sensors not working

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‎09-25-2017 20:34 - last edited on ‎09-28-2017 09:32 by Moderator Alum

‎09-25-2017 20:34 - last edited on ‎09-28-2017 09:32 by Moderator Alum

Hi,

 

I recently bought Fitbit Blaze from Amazon. The watch i got first time was not working so had to get that replaced. Now the replacement which i received capturing steps but Heart rate monitor sensors are not working. I tried the solutions posted in this community like restarting the watch, changing the heart rate monitor setting to OFF and sync and then change it to ON/AUTO and force sync it. But non of the options worked. I even shutdown the device and booted it again. In any case Heart rate monitor sensor behind the watch are not glowing and there are no values showing up in the app. As it is a replacement item i wont be getting a replacement again from amazon as per their policy. Please suggest is there anything else i can do it make it work.

 

Thanks,

Bharath

 

 

Moderator edit: subject for clarity

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‎09-25-2017 20:44

‎09-25-2017 20:44

I would contact Support and see what they can do for you

Contact Support.
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-28-2017 09:34

‎09-28-2017 09:34

Hey there @BharathK, thanks for troubleshooting this by yourself and welcome to the Forums! @WendyB Thanks for stopping by.

 

I agree with our friend's recommendation here and would like to know if you have followed this suggestion and get in touch with our support team? If you have, did you receive a solution for this issue?

 

Hope to hear from you soon. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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