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Heart rate and GPS not working properly

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‎06-24-2019 03:47 - last edited on ‎06-27-2019 16:33 by Moderator Alum

‎06-24-2019 03:47 - last edited on ‎06-27-2019 16:33 by Moderator Alum

My Blaze measures a correct heartbeat some workouts. The next workout, its not measuring correctly. Sometimes the GPS shows my run, the next time its not even close. Its a few years old. Is it time for a new fitbit. 

 

 

Moderator edit: subject updated for clarity 

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‎06-27-2019 16:30 - edited ‎06-27-2019 16:35

‎06-27-2019 16:30 - edited ‎06-27-2019 16:35

Hi, @Stubbycrue, welcome to the Community forums. Sorry for the late reply. 

 

Thank you the information provided about the heart rate not always measuring data correctly and the GPS not showing your run. 

 

About your heart rate data, before considering other options, please make sure that you've followed the steps listed here to improve the accuracy. Also, make sure to try a restart procedure and check how the device is performing fort he following days. 

 

Regarding the GPS tracking, could you please provide a few more details about what you've been experiencing? Is your running activity not being recorded with GPS? Or is the information to being synced to your account? 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎06-29-2019 04:21

In response to DavideFitbit

‎06-29-2019 04:21

I have done all things to fix the heart rate problem. Sometimes it monitors fine. Then all the sudden the heart rate shoots up to 163. And I know my heart is not beating that fast. I could be on a run, and it has monitored correctly for 20 mins, then it shoots up. On the GPS, I go for a run in a local park, and it shows I ran in a straight line across the park. Not around the path. It will work sometimes, then mess up the next time. 

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