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Heart rate and sleep issues

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‎08-16-2018 21:03 - last edited on ‎08-17-2018 06:27 by Moderator Alum

‎08-16-2018 21:03 - last edited on ‎08-17-2018 06:27 by Moderator Alum

My sleep and heart rate had not recorded in a week. I have tried everything listed on all the post about sleep and heart rate not recording and nothing is working. This is main reason I got this device. I've reset it multiple times, I uninstall and reinstalled app, I added new device, I reposition band, switched arm, switched heart rate from auto to on and back and forth. Nothing is working. The green light some times blink. What do I do now?

 

 

Moderator edit: subject for clarity

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‎08-17-2018 06:30 - last edited on ‎10-21-2025 07:39 by Fitbit Moderator

‎08-17-2018 06:30 - last edited on ‎10-21-2025 07:39 by Fitbit Moderator

It's great to have you on board @SunsetRunner.

Thanks for troubleshooting these issues by yourself. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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