Heart rate and sleep tracker not working

[Shawnmgold]

Hello, 2 days ago my heart rate tracker and sleep tracker on my blaze stopped working. The settings are correct and I've tried cleaning the sensor on the back of my blaze. Cleaning it did not help. Any ideas about how I can get these functions to work properly again?

[FerdinandFitbit]

Hi there @Shawnmgold. Welcome to the Community Forums! 🙂

I'm sorry that your HR tracker is not working and that you're not being able to record your sleep.

Heart rate goes by the hand with sleep tracking, so if your heart rate is not working, it's very likely for the sleep tracking not to work properly.

I'd like to know... Are the green lights on the back of the tracker not flashing? Have you tried to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and this could help getting the HR monitor to work properly again.

Try that out and let me know how it goes!

[Ames1974]

Hello Fitbit, I've just noticed that my heartrate and sleep tracker are also not working.  I'm not sure as to when it quit, but in looking at my sleep log, there is nothing from  July 9-15 to now.  I have just reset my Blaze (per your above suggestion) and the green sensor lights are working as well.  Please advise how else one can proceed to get this working again.

[Eyckedia]

I have this problem as described above I am really disappointed as I use both monitors religiously 

can you please  help?

[FerdinandFitbit]

Hey there @Eyckedia, great to see you in the Fitbit Community  Forums! 🙂

I'm sorry you're also having problems with your tracker 😕

I'd like to know if it is specifically with Sleep not being recorded accurately or if you're also having problems with your heart rate monitor not responding. If it is both, sleep might not be tracked as a consequence of the heart rate not working as your tracker relies on heart rate to detect your sleep.

Have you by any chance tried to restart your tracker? If not, you can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and then, see if the green lights on the heart rate monitor are working or not.

Let me know if you need more help with this and provide as much detail as possible.

[Eyckedia]

No the heart rate is still not working nor is the sleep I have had three fit bits since joining this one is the blaze I have updated regularly
Can you help at all believe it or not I am addicted to checking this gadget?
Best regards
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Moderator edit: personal info removed

[BENZBABE5]

I have the same issue as many others. My HR and therefore sleep tracking are not working. I did the reboot on my Fitbit Blaze & this does not solve the issue.

Please advise...

Thank you!

Moderator edit: format

[Cejackson1]

I have only had my Blaze for a week and I noticed most recently that even when off my wrist, bpm shows 70 bpm until bpm goes away altogether a few minutes later until it is put back on. It automatically starts at 70 bpm and at times rapidly increases to over 120+ for no reason. I have an anxiety disorder that is well managed but the above normal bpm is creating negative feedback loop. The bpm doesn't match that seen on exercise equipment and honestly cannot accurately reflect my real bpm if it automatically starts at a default bpm. My bpm exercising can be the same as a resting bpm shown on Blaze. This also impacts rem accuracy and I need my data to be acurate for health monitoring purposes. My Blaze doesn't notify of text messages or calls despite settings confirming it should. I have tiny wrists and maybe need to wear higher up on arm than my old Flex for bpm, but did charge it and the lack of text/call notifications makes me think the device is just off/not working right. Also, flights of stairs climbed in day is always wrong because I count them

[Fennhead6]

Iv just noticed my green lights arnt blinking so my heart rate hasnt been tracked .Iv tried your suggestion by resetting the tracker and the lights started blinking again but no HR was tracked so i shutdown the tracker as suggested later in the thread and its all up and working again 👍 thanks for help .

[Islamac]

Hi, how did go shut it down? I've reset it but no luck so far! 

[Rich_Laue]

To shutdown swipe to settongs. Tap. Swipe to shutdown. Tap. Confirm

[Weeza82]

Hey guys my heartrate and sleep tracker are not working and have been on and off for the past 5 days. I have reset and shutdown synced and resynced it cleaned it the green lights are flashing and it either reads as dashes or 70 whether im exercising or sleeping. What do i do its not even a year old and its driving me crazy

[CherieF]

This has happened to me.  I have reset it.  I have green lights and I can actually see my heartbeat around the circle heart.  It is not keeping track.

[angiuk]

What is going on Fitbit mine is now not working? Please help I have done the above help with no joy x 

[strykersgirl]

My blaze is also doing the same thing. It also is not keeping track of the steps per hour. I do a lot of walking for my job and that is a goal that easily reachable when I know where I'm at. It is getting very frustrating. I have also restarted, shutdown my fit bit along with uninstalling and reinstalling the app. Please help.

[CherieF]

I ended up talking with customer service.  They have sent me a replacement because I was in my 1 year time frame and under warranty.

[angiuk]

How do I go about that?

Sent from my iPhone

[CherieF]

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[angiuk]

Thank you x

Sent from my iPhone

[AlejandraFitbit]

Hello all, hope you are doing fine.

I am sorry to hear about the issues you have been experiencing with your trackers and recommend taking a look at the following help articles and follow the instructions provide there:

• Why don't I see my heart rate on my Fitbit device?
• What should I know about sleep stages?

If you have already tried to instructions and keep having problems, feel free to get in touch directly with our support team, I know they will be glad to help you out. For a faster response you can contact them via chat.

Let me know if you need anything else.