Unable to sync Blaze

[lpw_radebe]

In the last few days i have been struggling to sync my Fitbit Blaze with my phone (huawei p20 pro) - the only way i can get it to sync is to restart both devices and even that is hit and miss.  I have had to do this 3 times in the last 2 hours!

I had previously had issues receiving notifications from my phone to the blaze and then all of a sudden that started working again, however in the last week that has stopped again!

I used to really love the fitbit Blaze, but have been really unimpressed with it in recent months! 

[KSMonroe]

I am having a similar problem syncing. I've had mine connected to my computer since last night and still hasn't synced. I'm having to deliberately connect it to my computer more and more often to sync and it is taking longer to do so. 

It's hard to rely on this watch anymore.

[lpw_radebe]

Glad it's not just me! It's really frustrating, and the battery keeps draining as well when it's trying and failing to sync!

[Rich_Laue]

For sync issues, have you tried clearing the cache and force stopping the app.

[lpw_radebe]

Yes, and i have also just installed the latest app update - made no difference, i Just get No Device Found - even though the devices are right next to each other!  The only way i can now get my blaze to sync is connecting to my computer!

[SueBebb]

I have just deleted Fitbit app from my (old) iPhone and reinstalling it. It has now synced successfully. 

[adog]

I reset, reset and restarted [as in the manual] and disconnected from my IPhone 11 bluetooth. UNABLE TO SYNC

this have been going on for the past week. WHATSSUP?

[adog]

well, well,,, for an UNKNOWN reason, the blaze came back to life after "8 days" of being unable to sync.

all is well now. I think my REPEATED unpairing and pairing worked!

[lpw_radebe]

I still have to keep restartng both my phone and the Blaze to get it to sync! 

[lpw_radebe]

This really is pathetic! I'm still getting No Device Found when trying to sync using the app on my phone, i have to keep restarting both the fitbit blaze and the blaze 4-5 times a day to get it to sync and even that is hit and miss! What is going on!!

[lpw_radebe]

After following a suggestion from earlier in the post i have tried to un-pair and then re-pair the devices, this has not worked, the devices can not see each other anymore! when trying to setup the device as new my phone cannot see the Blaze! it's cleat there is an issue with communication between the two! am i ever going to get a response from fitbit themselves on this? 

[moonshadow0326]

My wife and I both had Blazes and both are having the same issues.  We gave up and gave them to our boys and purchased Charge 3's.  I miss my Blaze, though.  I'm guessing it is just outdated technology now, and probably is no longer supported.

[KSMonroe]

After pairing and repairing my Bluetooth on my fitbit, starting and restarting dashboard, having my fitbit connected to dashboard on my lap top it finally synced. But it is still a hit and miss and doesn’t stay synced even if it is charged and periodically I have to go through this nonsense again until I get lucky. Sad that something I got only 4 years ago and a watch I paid so much money for, it doesn’t last better than this. Luckily I have another watch to turn to when this one goes finicky.



Karen

[lpw_radebe]

I thought i'd sussed it earlier, i uninstalled the app, restarted the phone, then installed again - after install there were a load of permission requests i'd not seen before, notably relating to access to location services - i enabled them and immediately after i was able to sync, tried a few times in the space of 30 mins and all worked.  

However i left it an hour, and i'm back to where i was, Looking for Device..... then Unable to Find Device! and last successful sync was about 2 hour ago

[Rich_Laue]

Let's look at the help doc for sync issues.

Yes @lpw_radebe un-pairing the tracker from the phones bluetooth is an option, however what I think you are saying is that you removed the tracker from your account. Removing a non syncing tracker from the Fitbit account is never suggested and will only dig a deeper hole.

[lpw_radebe]

As the link you sent instructed i did go to Bluetooth settings and I selected Forget This Device.  However when i went into the fitbit app there was no option to re-add "Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone"  - this bit did not happen as i was not presented with this choice! the only option it gave me was the remove the device completely from my account. 

I've just done the same again for a sanity check and can confirm, i did exactly what the instructions said but there was no option to set up the connection again - it just sits there on 'No Device Found'

[lpw_radebe]

after logging into the app and trying to get this option to appear nothing kept happening, i kept trying to force a sync and nothing changed, so i restarted the phone, still no change, then logged out of the app, again no change.  so i uninstalled the app, 10 mins more of trying to sync and eventually a screen popped up for connecting the device!  after a few mins it changed to 'this is taking longer than expected' then nothing, still not paired!  

I tried again a few minutes later, still the same, after 10 mins to sync attempts the connectiviy screen finally came backup and i got a prompt to pair the device! finally after 30 minutes it re-paired again!

surely this proves that there is something wrong either will the app or the device itself - the bluetooth on the blaze is clearly having issues!

[Jdonaldson]

I had same problem today after charging it couldn't get it to sync time was off tried all the same steps you did. Finally I took the Blaze out of the wrist band and retried syncing and it synced right away. hope that works for someone else. real odd.

[lpw_radebe]

after a couple of hours being able to sync fine yesterday, i'm back to Looking For Device....No Device Found
fantastic!

[lpw_radebe]

i have been trying to sync on and off for the last few hours with no luck, and now as it hasn't synced all day the time on my Blaze is now off by 5 minutes for some reason! What is going on?!? This really is pathetic support/service