Heart rate monitor is not working

[Steph2000]

My heart rate monitor is not working. There’s no light on it. Can anyone help? 

[ems88]

I'm having the same problem. I tried resetting and cycling through the on>auto>off. Does that do anything for you?

I've emailed fitbit support and they are offering me a replacement because the lights just won't pick anything up.

[AlejandraFitbit]

Hey there @ems88 and @Steph2000 welcome to the Community.

Thanks for troubleshooting this issue by yourselves. @ems88 it's great to hear that you will be receiving a replacement, at the moment of receiving you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Now @Steph2000, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

Let me know the outcome. 

[Steph2000]

yeah mines the same

[u2shamrock]

The lights on my Blaze are note lighting up. I have followed all the troubleshooting guidelines and have had no luck. Anyone have ideas? I haven't even had this fitbit for 2 years yet. I wear it nearly every day and will be lost without it.

[ems88]

I would get in contact with the support team. They have been great helping
me.