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Heart rate monitor not working and battery not lasting

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‎07-23-2018 20:31 - last edited on ‎07-24-2018 11:33 by Moderator Alum

‎07-23-2018 20:31 - last edited on ‎07-24-2018 11:33 by Moderator Alum

I am so deeply saddened at my FitBit... I used to have a charge and wanted to update to a Blaze, so I did.  I work in surgery, so I scrubbed in this morning, my battery was at a full charge, I changed into my street clothes after my shift and realized my Blaze had died.... I noticed yesterday it wasn't registering my HR, now today, it won't hold a charge... I am very bummed, because as a medical student we like to compete with everyone in the hospital for Work Week Hustle 😞  Anyone have any idea?

 

Moderator edit: Updated subject for clarity

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‎07-24-2018 11:33 - last edited on ‎04-09-2025 07:38 by Fitbit Moderator

‎07-24-2018 11:33 - last edited on ‎04-09-2025 07:38 by Fitbit Moderator

Hey there @AfGunslinger! 🙂 Good to see you in the Fitbit Community Forums!

I'm sorry to hear you're having problems with the heart rate and battery on your tracker not working as they should 😕 

I've gone ahead and escalated your case to the Support Team for them to help you getting back on track. Please keep an eye on your inbox for more instructions and if you need anything else, let me know. I'll be happy to help you out!

Ferdin | Community Moderator, Fitbit

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View best answer in original post

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‎07-24-2018 11:33 - last edited on ‎04-09-2025 07:38 by Fitbit Moderator

‎07-24-2018 11:33 - last edited on ‎04-09-2025 07:38 by Fitbit Moderator

Hey there @AfGunslinger! 🙂 Good to see you in the Fitbit Community Forums!

I'm sorry to hear you're having problems with the heart rate and battery on your tracker not working as they should 😕 

I've gone ahead and escalated your case to the Support Team for them to help you getting back on track. Please keep an eye on your inbox for more instructions and if you need anything else, let me know. I'll be happy to help you out!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎07-24-2018 15:27

‎07-24-2018 15:27

 My heart rate monitor has stopped working last July 14 or 10 days ago. I am at a loss on how to start it while the other monitoring apps are okay. 

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‎05-01-2019 05:45

In response to FerdinandFitbit

‎05-01-2019 05:45

Hi 

 

i am am having the very same issue. The battery is losing charge very quickly all of a sudden and the heart rate monitor is not working 

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