06-20-2016 13:02
06-20-2016 13:02
Answered! Go to the Best Answer.
06-24-2016 06:47
06-24-2016 06:47
Hello @shotzler welcome to the Fitbit Community! If you are still experiencing issues with your heart rate make sure your tracker is syncing to your account. If it is syncing but you are not getting any readings please turn the heart rate "Off" then sync your tracker, then turn it "On" or "Auto" and sync again. Test it and if it's not working after that please contact customer support and if possible send them a photo showing the crack on the sensor so they can assist you. @John917 thanks for your cooperation! 😉
Let me know how it goes! 😉
It is health that is real wealth and not pieces of silver and gold! Share your story!
06-20-2016 17:53
06-20-2016 17:53
If there is a crack over the sensor, then that is probably whay you are having issues. You might try re-starting the phone. To do this, press the left hand button and the lower right hand button simultaneously and hold for about 15 seconds or until the fitbit logo appears on the screen. This may resolve the problem. If not, I would suggest contacting support.
06-24-2016 06:47
06-24-2016 06:47
Hello @shotzler welcome to the Fitbit Community! If you are still experiencing issues with your heart rate make sure your tracker is syncing to your account. If it is syncing but you are not getting any readings please turn the heart rate "Off" then sync your tracker, then turn it "On" or "Auto" and sync again. Test it and if it's not working after that please contact customer support and if possible send them a photo showing the crack on the sensor so they can assist you. @John917 thanks for your cooperation! 😉
Let me know how it goes! 😉
It is health that is real wealth and not pieces of silver and gold! Share your story!
06-24-2016 08:17
06-24-2016 08:17
06-25-2016 04:30
06-25-2016 04:30
Hello @shotzler! Did you reach out to our support team? I can't see any information on your post 😞
It is health that is real wealth and not pieces of silver and gold! Share your story!
02-01-2017 18:50
02-01-2017 18:50
Thank you!! It worked!!