help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate not reading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2018 20:52

‎05-24-2018 20:52

The heart rate monitor has stopped working on my Blaze. I have tried all the suggested fixes, switched hands, loosen/tighten the band put it higher/lower on my wrist and tried the front/ back of both wrist & nothing! I've rebooted it several times also, very frustrating, one of the reasoned I pocked this device is for the tracking ability & it's stopped about 6wks after I purchased device.

Best Answer
0 Votes
1 REPLY 1

‎05-25-2018 12:06

‎05-25-2018 12:06

Hey @LadyLove52, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

 

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes