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Heart rate not reading

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‎05-24-2018 20:52

‎05-24-2018 20:52

The heart rate monitor has stopped working on my Blaze. I have tried all the suggested fixes, switched hands, loosen/tighten the band put it higher/lower on my wrist and tried the front/ back of both wrist & nothing! I've rebooted it several times also, very frustrating, one of the reasoned I pocked this device is for the tracking ability & it's stopped about 6wks after I purchased device.

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‎05-25-2018 12:06 - last edited on ‎10-28-2025 09:41 by Fitbit Moderator

‎05-25-2018 12:06 - last edited on ‎10-28-2025 09:41 by Fitbit Moderator

Hey @LadyLove52, a warm welcome to the Community.

Thanks for troubleshooting this by yourself. Since the troubleshoot you tried didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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