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Heart rate not showing anything

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‎11-12-2017 02:17 - last edited on ‎11-13-2017 13:10 by Fitbit Moderator

‎11-12-2017 02:17 - last edited on ‎11-13-2017 13:10 by Fitbit Moderator

Hi,

The main reason for buying the Fitbit was for the heart monitor after have heart problems. Now a little over 18 months its stopped functioning. The two green lights seem dull on the back even though it has full charge. Can anything be done as I'd expected this to last a lot longer than 18 months.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎11-13-2017 13:09

‎11-13-2017 13:09

It's great to have you here @Falfasrevenge! I'm sorry for the issue you're experiencing with your Blaze. I would like you to restart your tracker and double check that the heart rate setting is on or auto. 

 

Hope this helps. Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-13-2017 15:40

In response to SilviaFitbit

‎11-13-2017 15:40

Thank you for reply. Have been on dashboard and tried re-starting and made sure heart momitor was on. The two lights on the back seem very dim even though the Fitbit is fully charged
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‎11-16-2017 14:24

In response to Falfasrevenge

‎11-16-2017 14:24

Thanks for those details @Falfasrevenge! I've shared your post with Customer Support as I'm sure, they will have more options for you. Please keep an eye on your inbox. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer