Heart rate not working?

[Reitz]

Heart rate on the blaze just shows to lines.Tried rebooting and shutting it off and syncing it back up and got nothing.

Any other ideas on how to get it to work??

[wmchapman]

Check to be sure the back and two green led lenses of your Blaze are clean @Reitz

Sweat and skin do build up, a quick wipe with a damp (not wet) towel will do the trick.

Let us know how it goes, your Blaze has to "see" that blood flow.

Welcome to forums!

[Reitz]

Ok cleaned the back and still nothing for heart rate.

[wmchapman]

Keep waiting, should pop up once it "sees' you, if the issue persists contact customer service chat and let them know what you've tried...

[Reitz]

Ok...Thanks for the help.

[wmchapman]

No problem, remember as long as the lights are flashing - it's trying. If its not reading, something is blocking the "view" or the "view-er" stopped working, that's the logic. 99% probability the light or reader is being blocked vs 1% a problem with internal circuitry, Blaze is pretty robust. The lights not flashing would be a clear indication of the latter.  Great meeting you too!