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Heart rate sensor not working

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‎07-16-2017 21:05 - last edited on ‎07-17-2017 04:51 by Moderator Alum

‎07-16-2017 21:05 - last edited on ‎07-17-2017 04:51 by Moderator Alum

Hi my name is Snunkhaem. I recently got a Fitbit Blaze last week but the the green light stop blinking and the heart rate do not display. What happen? Please help

 

Moderator edit: Subject for clarity

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‎07-17-2017 07:17

‎07-17-2017 07:17

Yesterday my heart rate didn't register from noon to 3:00. So I shut off Bluetooth and put it back on and re paired the blaze and it seems to have worked.  Give that a try.

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‎07-17-2017 04:53

‎07-17-2017 04:53

It's great to welcome you @Snunkhaem. If your heart rate sensor is not longer illuminating, I recommend checking if your heart rate is "On" or "Auto", you can check this directly from your Blaze by swiping to settings and tap the heart rate option. Also, you can try to restart your Blaze.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎07-17-2017 07:17

‎07-17-2017 07:17

Yesterday my heart rate didn't register from noon to 3:00. So I shut off Bluetooth and put it back on and re paired the blaze and it seems to have worked.  Give that a try.

Best Answer