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Heart rate sensor not working

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‎04-12-2018 19:51 - last edited on ‎04-13-2018 04:35 by Moderator Alum

‎04-12-2018 19:51 - last edited on ‎04-13-2018 04:35 by Moderator Alum

My Blaze heart rate monitor has just stopped working. The two green lights are off. Monitor is set to 'automatic'. I have tried switching the setting to 'on' or 'off', both on device and app, forcing sync, restarting the device via the two button restart, shutting it down. The device is fully charged.

 

Any ideas?

 

 

Moderator edit: subject for clarity

Best Answer
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2 REPLIES 2

‎04-12-2018 19:59

‎04-12-2018 19:59

With all the stuff you have done to resolve it. Then its time to contact support. Please tell them what you have done so far

http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎04-13-2018 04:37 - last edited on ‎05-26-2025 05:05 by Fitbit Moderator

‎04-13-2018 04:37 - last edited on ‎05-26-2025 05:05 by Fitbit Moderator

A warm welcome to the Community @abouzada and @WendyB thanks for stopping by.

I appreciate your efforts in trying to fix the sensor issue you are experiencing and would like to know if you followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer