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Heart rate stopped working

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‎08-08-2019 17:31 - last edited on ‎08-14-2019 18:07 by Fitbit Moderator

‎08-08-2019 17:31 - last edited on ‎08-14-2019 18:07 by Fitbit Moderator

Heart rate heart stopped working. Would not stay charged. This morning would not charge.

 

Moderator edit: updated subject for clarity

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‎08-14-2019 18:07

‎08-14-2019 18:07

Welcome to the Fitbit Community @2019brokenblaze. Sorry for the delayed response.

 

I regret to hear that your Fitbit Blaze is not charging. If you haven't done it already, please be so kind to follow our troubleshooting steps to resolve battery issues.

 

If your heart rate is still not recorded, please go to the online Dashboard > Settings > Devices > Heart Rate. If you have set it Auto change to Off and sync. Then, change it to On and sync. Finally, go back to Auto and sync.

 

Please let me know if you have any question.

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