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Heart rate tracking and sleep stopped working

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‎07-18-2018 17:38 - last edited on ‎07-19-2018 08:13 by Moderator Alum

‎07-18-2018 17:38 - last edited on ‎07-19-2018 08:13 by Moderator Alum

About three days ago, heart rate tracking and sleep tracking both suddenly stopped (Sunday night Sydney time), have tried restarting Blaze, restarting phone (Google Pixel), updating Fitbit app, re-installing Fitbit app, checking green lights on back are active and the HR is set to 'auto'. Nothing seems to work.

 

 

Moderator edit: subject for clarity

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‎07-19-2018 08:14 - last edited on ‎10-23-2025 10:22 by Fitbit Moderator

‎07-19-2018 08:14 - last edited on ‎10-23-2025 10:22 by Fitbit Moderator

It's great to welcome you @KetanJoshi123.

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know how it goes. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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