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Heart rate won’t work

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‎09-28-2018 05:50

‎09-28-2018 05:50

My heart rate monitor won’t work help PS dudley do
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‎09-30-2018 04:11 - last edited on ‎07-07-2025 03:43 by Fitbit Moderator

‎09-30-2018 04:11 - last edited on ‎07-07-2025 03:43 by Fitbit Moderator

A warm welcome to the Community @Dudleydo.

Could you please be more specific about the issue you are experiencing? Are you able to see your heart rate information? Are the LED lights blinking? In the meantime, I recommend restarting your tracker by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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