Hourly activity goal didn't sync over.

[Chrissle913]

Yesterday (Friday 11/0/19) all of my hourly activity goals registered on my Blaze, but not synced over to my android or my PC.  I synced several times yesterday and twice so far today, and all stats registered except for my hourly activity goals.  What's wrong?

Moderator edit: updated subject for clarity

[EdsonFitbit]

@Chrissle913 It's great to see you in the Fitbit Community. Sorry for the delayed response.

I regret to hear that your hourly activity goals didn't sync over to your Fitbit account. Thank you for trying to resolve the issue before contacting us.

In order to avoid experiencing this situation again, I would recommend performing a restart to your Fitbit Blaze by following these steps. Please let me know how it goes.

If you have any question, please don't hesitate to contact us back at any time.

[Chrissle913]

It happened again today. My tracker had 5 full hours of the activity goal and none showed on my tracker. I followed your instructions and nothing changed until I shut down my tracker and restarted it, BUT it only showed the last hour's worth of activity because I was in the last hour of tracking. I called into customer service support and explained the problem. They asked me to send photos of my tracker, the dashboard of my mobile app, and the dashboard from my computer screen. I was told that this is an issue that some users are having and that it should be taken care of in the next update.

Moderator edit: personal info removed

[EdsonFitbit]

@Chrissle913 Thank you for your response.

Like you mentioned, our team is aware of this situation and is working to identify a resolution as quickly as possible. 

We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.