05-26-2017 07:38
05-26-2017 07:38
Hi
2 days in a row It shows 14/14 on my blaze but 13/14 on the app. I've restarted my phone and re synced but it still didn't fix itself. Anybody else have this problem?
Answered! Go to the Best Answer.
05-29-2017 06:04
05-29-2017 06:04
It's great to have you here @Crankybear5, @blapath and @jmattwood! Currently, this is an issue that our engineers are investigating and working to resolve it.
Thanks for your understanding and patience while this is resolved.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-26-2017 07:52
05-26-2017 07:52
Similarly case for me, 9by9 in App and the web site, but 8by9 only on Blaze
05-26-2017 23:44
05-26-2017 23:44
As an experiment, try doing 250+ steps at the beginning of each hour and see if that fixes it.
I think this issue happens with me when I just get to 250 in the last moments of an hour. Perhaps a slight time discrepancy between the two devices..?
05-29-2017 06:04
05-29-2017 06:04
It's great to have you here @Crankybear5, @blapath and @jmattwood! Currently, this is an issue that our engineers are investigating and working to resolve it.
Thanks for your understanding and patience while this is resolved.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-30-2017 09:09
05-30-2017 09:09
This is continually happening to me - earlier today Fitbit said 6/10 and so did the App now App says 7/10 and Fitbit says 8/10 - this is so frustrating - has the issue been fixed and if so what do we need to do ?
05-30-2017 11:13
05-30-2017 11:13
Thanks for stopping by @Mitzee! I'm sorry about the issue you're having. Currently, there's no workaround for this. However, our engineers are investigating this issue and working to resolve it.
Once again, your understanding and patience is appreciated.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
05-30-2017 17:04
05-30-2017 17:04
Both my wife and I have been having the same problem for several months without a correction. It may sync for a time than start missing an hour here and there, there doesn't seem to be any way to predict when it will happen
05-30-2017 17:07
05-30-2017 17:07
@captseanile wrote:there doesn't seem to be any way to predict when it will happen
And that's what is making it so much harder to diagnose.